Precision in Pure Form
SHOP BY CATEGORY
Bags
FREQUENTLY ASKED QUESTIONS
SHIPPING AND DELIVERY
At MAYVA, every order is carefully prepared and handled with attention to detail.
All orders are processed and shipped within 3–5 business days, ensuring your pieces arrive with the care and precision they deserve.
We believe luxury lies not only in the product, but also in the experience of receiving it
REFUND & EXCHANGE
- We accept exchanges and refunds within 14 days of receiving your order.
- Items must be unused, in their original condition, and returned with all original packaging and tags attached.
- Products showing signs of wear, damage, or alteration will not be eligible for refund or exchange.
- Refunds are processed after the item passes quality inspection.
- Shipping fees are non-refundable.
- Exchanges are subject to product availability, If the requested item is unavailable, store credit or a refund may be offered instead.
- For hygiene and quality assurance reasons, certain items may not be eligible for return or exchange.
- Customers are responsible for return shipping fees unless the item received is damaged or incorrect.
- To request a refund or exchange, please contact us at info@mayvaeg.com with your order number and request details.
WARRANTY
At MAYVA, we take pride in the quality, craftsmanship, and attention to detail behind every piece we create.
Each item is designed to embody refined luxury and lasting elegance.
We offer a warranty against manufacturing defects to ensure your confidence in every purchase.
This warranty covers:
- Defects in materials or craftsmanship
- Faults in stitching or construction
- Issues with hardware or structural integrity
If your MAYVA piece is found to have a manufacturing defect, we will carefully review the issue and provide a repair, replacement, or suitable solution at no additional cost.
Please note that this warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, accidents, or improper care
How to Request Assistance
To initiate a warranty request, please contact our customer care team at
info@mayvaeg.com
Kindly include your order details and a brief description of the issue.
Our team will review your request and respond with the appropriate next steps.
At MAYVA, we stand behind every detail ensuring each piece reflects the standard of quality and refinement it was created with.